To Sylvia and team, a big thank you to all of you for all of your hard work. We received an outstanding service which enabled us to move into the home of our dreams. All the very best to all of you.

S, L and A Bailey

On looking back on the past 18 months I am so pleased that my sister asked Mayo Wynne Baxter to provide the other executor, and that you were able to undertake all the necessary work that was involved. If another family member, as had been originally intended, and had been the other executor I think I would have resigned or emigrated, or just disappeared! In the event I could rely on you and that made the whole operation from my point of view possible. Thank you once again for all your help.

Anonymous, Shropshire

Clearly it is necessary to investigate claims thoroughly and this involves a lot of “legal and medical” speak - which can feel very impersonal and often harsh.

Whilst we found everyone involved in our claim to be polite and considerate, Melanie always went the extra mile to ensure I knew what was happening, why and when. Melanie always came across as extremely approachable and kind - nothing was too much trouble.

As the claimant’s mother and litigation friend, I found reliving the events of my daughter’s birth very painful and at times traumatic, but Melanie was always sympathetic, supportive and compassionate. If I did not understand an issue or if needed something explained several times she always showed great patience.

This is a very challenging and “clinical” process to go through but Melanie gave it the human touch.

Anonymous

Zoë is a font of knowledge, always professional but to the point and always takes into account your feelings. She has enormous attention to detail. If Zoë was a Commanding Officer in the Army, she would lead into battle knowing all intelligence required, inspire you with confidence, have your back covered, taking a firm stand - there to win.
Everything you could want in a solicitor.

W Turner