About Mayo Wynne Baxter

We will be transparent about our charges from the outset and provide a realistic estimate or price proposal for seeing your matter through to its conclusion.

If applicable we will carry out a regular review of costs incurred to date against the original estimate and advise you, in advance, should this estimate need to be adjusted.

We will ensure that you are fully aware of any possible expenses in dealing with your case as early as possible so that there are no surprises.

If appropriate we will complete your case within a pre-agreed fixed fee. You can find out more about our pricing on certain services here.

We will always fully consider the strengths and weaknesses of your case and advise accordingly, even if that advice is not to proceed.

We will never give advice just to generate more legal work; we will only ever give advice that is in your best interest.

If we cannot take your case for professional reasons or where we feel that another firm is better placed to help you, with your permission, we will recommend another law firm.

We will agree with you the frequency and manner of updates for your case.

In addition to the above, a member of our client service team will also keep in contact with you on a regular basis throughout your transaction, to make sure they are satisfied with the progress of your matter. We are here to assist you and ensure everything proceeds as smoothly as possible. You will have direct contact details for the client service team, who you can contact at any point during your matter. There is no charge to you for our involvement.

“Good personal relationships – they make you feel special”

We want to be certain that you will be satisfied with the work we do and with what it costs.

At Mayo Wynne Baxter, we are confident that we will meet or surpass your expectations of a law firm. We want you to feel as satisfied as 96.4% of our clients who responded they were “satisfied” or “very satisfied” with our service. Now we are putting the control in your hands.

We want you to be satisfied with the work we do and the advice we give. When our bill comes in, we want you to be happy with the service you have received.

Choose Mayo Wynne Baxter and if you are not satisfied, you can deduct up to 20% off our fee. We won’t even quibble.

You can read more here.

How the survey works

The survey is a short 5-minute survey and will ask a series of questions to score us out of 10. It’s only by knowing how you rate our services that we can ensure we continuously improve our client service.

Terms and conditions

The discretionary element is up to a maximum of 20% and within the invoice period, usually within 28 days. If we have got things so bad that this isn’t enough then we would welcome a call to discuss fully. The discretionary element is only on our fees and not disbursements. We cannot offer the Satisfaction Guarantee on certain litigious work types, such as Litigation. This is because of the way that courts award costs for these types of cases.

We will not share any personal information with anyone without your prior permission unless required to do so by law.

We promise to take seriously any concerns you may raise regarding the service you have received.

We will acknowledge any written complaint within 5 working days of receipt and endeavour to provide a substantive response within 21 days from this acknowledgement.

If you feel that our service has fallen short then you may exercise our Satisfaction Guarantee

At Mayo Wynne Baxter, we are committed to providing the highest degree of advice and service that we can. As a consequence, our clients can expect the following from us as a minimum standard.

Over the years Mayo Wynne Baxter has grown to become one of the largest and most respected law firms in the South East. This respect comes from both our clients and other law firms.

We pride ourselves on putting the client first and were one of the first law firms to have a Service Level Agreement so that our clients know the minimum standards of service they can expect from us.