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Submitting a document request

To request a document stored with us you can do this via phone or email. We outline below how to contact us, what details we need from you and the process once you have submitted your request.

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Email

mwbdocuments@mayowynnebaxter.co.uk
Email us

Post

Mayo Wynne Baxter Documents
3 Bell Lane
Lewes
East Sussex
BN7 1JU

Documents Required:

When sending a request, including the following information will allow us to help you as quickly as possible:

  • Your full name
  • Your address
  • Your telephone number
  • Your email address
  • Your date of birth
  • Certified copies of your ID documents – A list of IDs we can accept can be found here.

Please note: If you are able to bring two forms of your original ID documents into one of our offices, then they do not need to be certified.

Certified ID documents:

A certified copy of an ID document is a photocopy or printed copy of an original identification document that has been verified and certified as a true copy of the original by an authorised individual.

We ask that your ID documents are certified by one of the following professionals: a solicitor, barrister, notary public, or chartered accountant. Alternatively, you may obtain certified copies through the Post Office’s document certification service.

Please note that both your photographic ID and proof of address must be certified.

Requesting documents for someone who has died:

We are sorry that you are contacting us under such sad circumstances. Please accept our condolences to you and your family on your loss.

You will need to include your details and ID as set out in the documents required section above and include the following documents:

  • An original Death Certificate or interim death certificate. This will be returned when sending you the Will.
  • Written authority from all Executors named in the Will requesting that the original document is released and confirming where the original document should be sent. This can either be an email directly from each Executor or a signed and dated letter. If you have a shared email address, we cannot accept authority by email.
  • Certified copy photo ID and proof of address (dated within the last three months) for all Executors, as per our list of acceptable ideas which can be found

If you are an Attorney and need to request documents for someone else:

If the person is able to understand why the document is needed and is able to request it from us, they will need to write to us or visit one of our offices with the information outlined in the documents required section. If they would like the documents to be sent anywhere other than their home address they need to tell us where they would like the documents sent.

If the person needs help sending the information and ID to us, we will also need ID from their Attorneys.

If you do not think that the person is able to understand why the documents are needed and they cannot request the documents themselves we will need:

  • A written request from all Attorneys named in the Power of Attorney requesting the documents.
  • Certified copy photo ID and proof of address (dated within the last three months) for all attorneys, as per our list of acceptable ideas which can be found
  • A doctor’s letter or capacity report showing that they cannot request the documents themselves.

I need to find out whether someone wished to be buried or cremated

Please email us at mwbdocuments@mayowynnebaxter.co.uk and we will endeavour to get back to you within 5 working days. It is typically quicker than this, but before we can release information we may have to request documents from our storage facility.

For anything else

Please email us at mwbdocuments@mayowynnebaxter.co.uk and we will do our best to help.

We aim to process document requests within 21 days of submission of your request. Please do bear with us during this time, your request will be being dealt with and someone will be in touch when the documents are ready to be sent or collected.