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About Mayo Wynne Baxter

Exceptional service from outstanding people. We’ve been serving the people of Sussex for over 150 years.

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Our commitment to you
Our values
Responsible business
The history of Mayo Wynne Baxter

Our commitment to you

The legal landscape can be complex, but at Mayo Wynne Baxter, we are dedicated to guiding you through every step, providing only the highest standard of advice tailored to your needs. As a regional law firm with deep roots in Sussex, we take pride in putting our clients first. Here’s what you can expect when working with us.

For your convenience, our legal experts will meet you at the nearest office or, where appropriate to best suit your needs. We also offer video and telephone consultations for your convenience.

We will keep you informed at every key stage of your case, ensuring clear and timely communication. If your legal adviser is unavailable, we will return your call within four working hours.

All emails will be acknowledged within four working hours, and if your legal adviser is away, you will receive an automatic response with alternative contact details to assist you promptly.

We believe in full transparency regarding our fees. From the outset, we will provide a realistic estimate or price proposal to cover your case through to its conclusion.

Where applicable, we will regularly review costs against the initial estimate and notify you in advance if adjustments are required.
We will ensure you are aware of any potential expenses as early as possible, eliminating unexpected costs.

Where appropriate, we will agree on a fixed fee structure. Learn more about our pricing for specific services here.

We will thoroughly assess the strengths and weaknesses of your case and provide honest, strategic advice—even if that means advising against proceeding.

Our advice is always in your best interests, if we are unable to take on your case for professional reasons or believe another firm is better suited to assist you, we will, with your permission, provide a recommendation.

In addition, our client service team will remain in regular contact throughout your case to ensure your satisfaction. You will have direct access to this team at no additional cost.

We are confident in the quality of our service and want you to be too. Our commitment to excellence is reflected in our 96.4% client satisfaction rate.

Terms and Conditions

The discretionary deduction applies up to a maximum of 20% within the invoice period, typically 28 days. If you feel your concerns have not been fully addressed, we welcome the opportunity to discuss them further to find a mutually agreeable solution.

This guarantee applies only to our fees, excluding disbursements, and does not cover certain types of litigation due to court-imposed cost structures.

We will never share your personal information without your prior consent, unless required by law.

We take concerns about our service seriously. Written complaints will be acknowledged within five working days and we aim to provide a full response within 21 days.

We are proud to have pioneered a service level agreement ensuring you have a clear understanding of the standards of service you can expect from us.

We are committed to delivering the highest level of legal advice and client service. Our long-standing reputation as one of the South East’s most respected law firms is built on trust and professionalism.

Our values

Our values are at the core of everything we do and are the ‘golden threads’

In it together, together stronger. Everyone shares the same values and lives by the same Culture Code. It guides the way we work, behave, and hold each other to account. And shows up in everything we do.