Private Client Executive
What attracted, and keeps you in this area of law?
I began my legal career at a conveyancing company, which unfortunately just wasn’t for me. I came across an advert for a position in the probate department at MWB and, despite having no direct experience of the department, I got the job! I soon realised that helping people when they are most in need brings me a sense of fulfilment that helping people move to a new house just didn’t do. I have been extraordinarily lucky to have been given the chance to train in this department and I cannot see myself doing anything else.
What does a typical day look like for you?
Every workday begins with a cup of tea and, usually, a catch up with my colleagues. I will then spend some time in client meetings, as face to face contact (current pandemic notwithstanding) is important in building a connection with my clients. Afterwards, I will review my files and reply to emails, whilst usually speaking to a few clients over the telephone to keep them up to date with progress. As the administration of an estate can take anywhere between 9 – 18 months, I do get to know my clients and it is always a pleasure to hear from them.
What are your strengths and skills?
I have been told that I am able to take a complex concept and break it down into easy-to-understand chunks. The law of Wills and Probate is somewhat complex and often rooted in terminology from the 19th century. I enjoy being able to translate this into plain English.
I am also MWB’s representative sitting on the Lewes and District Dementia Action Alliance committee. I am working to build up the profile of dementia friendly business in Lewes and looking to develop my links with the local community to provide a safe and supportive environment for clients living with dementia and their carers.
Tell me about a memorable time when you have helped a client.
I received a call from a client recently. After asking a quick question about her matter, we talked for 20 minutes. At the end of the call the client told me that she was feeling very lonely following the loss of her husband and that talking to me had really brightened her day. 'I was touched that she had thought of me and that I had made a difference. This is an example of what makes my job worthwhile.
Outside of work
I recently completed part-time studying, alongside full-time work. It is the first time since I started school that I haven’t been in either full or part-time education and I am now in the market for a hobby!
"I was very happy with the services that I received from Lauren Puttock-Brown who completed the probate application for my late mother's estate. These are very difficult times yet I was always able to get a swift response from Lauren which was very professional and clear. Lauren steered me through what could have been a very complex process in a way that took away any anxiety I might have had."
MH - January 2021
Huge thanks Fiona and Lauren - you were both wonderful with our mother! I can't say enough how professional, yet sensitive you were with her. We are so lucky to have had you both assigned to our family case.
With warmest wishes and heartfelt appreciation.