<span class= Banner Image">

Submitting a document request

To request a document stored with us you can do this via phone or email. We outline below how to contact us, what details we need from you and the process once you have submitted your request.

Trustpilot

Email

mwbdocuments@mayowynnebaxter.co.uk
Email us

Post

Mayo Wynne Baxter Documents
3 Bell Lane
Lewes
East Sussex
BN7 1JU

Documents required

When sending a request, including the following information will allow us to help you as quickly as possible:-

  • Your full name
  • Your address
  • Your telephone number
  • Your email address
  • Your date of birth
  • A copy of your ID – A list of IDs we can accept can be found here. 

If you are requesting documents on behalf of someone else – please include their full name, address, and date of birth.

If you have sent us all the information we need to process your request, we will try our best to send your documents to you within 15 working days. If we need any more information from you, we will let you know as soon as possible.

We are bound by rules of confidentiality to our clients, and so it is extremely important that we only release information to the correct person, once all our internal checks have been completed.

Requesting documents for someone who has died

We are sorry that you are contacting us under such sad circumstances. Please accept our condolences to you and your family on your loss.

You will need to include your details and ID as set out in the documents required section above and include the following documents:

  • Death Certificate, or interim death certificate, for the person who has died – this can be scanned or posted to us.
  • Each Executor will need to email us to agree to release the documents. Alternatively, they can write to us. You will also need to tell us where you would like the documents sent.
  • We will need two forms of identification for all Executors named on the Will
  • If any of the Executors have died, you will need to send us a copy of their Death Certificate.

We can send a copy of a Will to an Executor who provides us with a Death Certificate and two forms of ID.

Find out if we hold documents for someone who has died but your not a Executor

If you want to find out whether we hold something for someone who has passed away but aren’t sure if you are an Executor, please start by sending us two forms of ID and a Death Certificate for the deceased and we will respond to you as soon possible.

If you are an Attorney and need to request documents for someone else

If the person is able to understand why the document is needed and is able to request it from us, they will need to write to us or email us with the information outlined in the documents required section. If they would like the documents to be sent anywhere other than their home address they need to tell us where they would like the documents sent.

If the person needs help sending the information and ID to us, we will also need ID from their Attorneys.

If you do not think that the person is able to understand why the documents or needed and they cannot request the documents themselves we will need:

  • A written request from all Attorneys named in the Power of Attorney requesting the documents.
  • Two forms of identification for all Attorneys listed on the Power of Attorney.
  • A doctor’s letter or capacity report showing that they cannot request the documents themselves.

If you are unable to supply us with a doctor’s letter or capacity report, you can send us other medical evidence which shows that they cannot request the document themselves. We will review it and let you know if we need anything else before releasing the documents to you.

If you need to request documents for more than one person, you will need to include details and ID as set out here for each person.

I need to find out whether someone wished to be buried or cremated

Please email us at mwbdocuments@mayowynnebaxter.co.uk and we will endeavour to get back to you within 5 working days. It is typically quicker than this, but before we can release information we may have to request documents from our storage facility.

For anything else

Please email us at mwbdocuments@mayowynnebaxter.co.uk and we will do our best to help.

We aim to process document requests within 21 days of submission of your request. Please do bear with us during this time, your request will be being dealt with and someone will be in touch when the documents are ready to be sent or collected.