We wanted to keep you up to date with our plans due to COVID-19 and the recent government advice and how that impacts on what we do for you.
Firstly, we want you to know that we are absolutely committed to you, our clients, and we will continue to support you through these unprecedented times. Our dedication to all of the people working in our business and our clients is paramount and we will strive wherever we can to help everyone get through this challenging period
In recent years we have invested heavily in our IT infrastructure, communications and practice management technology which has left us in a good position to continue to deliver our services even in difficult times. These investments have enabled us to implement some immediate changes to our working practices to ensure that the health and wellbeing of our people and our clients is dealt with as the highest priority.
We operate a flexible workplace and empower many of our people to work from home. We operate a virtual network and have a range of communication platforms available to us. This means it will be business as usual regardless of whether we are in the office or working remotely. You will be able to contact team members in all the usual ways you would do normally. Landlines will work regardless of where we are working.
To mitigate risk, we are also encouraging all staff, wherever possible, to reduce the number of face-to-face meetings by using alternative means. We have the capability to undertake client meetings by telephone, video conference or Skype. While clients value highly our personal approach, we feel this is the most appropriate course of action to take in the circumstances. Where meetings are necessary, we would ask all clients meeting with us to let us know if they fall within any vulnerable categories under the medical guidance that has been issued, and obviously avoid meeting with us where they have symptoms that are associated with exposure to the virus. We can always find the most appropriate ways to provide you with the service that you need and will discuss this with you at all stages
We can continue to serve you and be here for you, if not in person then certainly by email, telephone, messaging and video. We will continue to conduct our business having regard to the Government and Health authority guidance on the best ways to protect the welfare of our clients and staff
Within all our offices, hand sanitisers have been made widely available in communal areas, meeting rooms and workspaces for both client and staff use. We have also increased and intensified our cleaning programme to place a greater emphasis on cleaning within working hours. To complement this, we have also re-emphasised to staff our clear desk policy.
As part of our safeguarding we have cancelled our planned events for the coming months and asked our people not to attend networking events for the time being.
For everyone’s safety we are asking that visits to our offices are avoided where possible and all of our people can be contacted via their usual emails and phone numbers.
Please be assured that it is business as usual thanks to our IT team for having the foresight to ensure that we have the very best technology available to deliver the highest possible levels of service, even in these challenging times.
We will continue to monitor the situation and the government's guidance an make further changes as needed. If you have any queries at all then please contact our client service team on 0800 84 94 101 or by email firstname.lastname@example.org