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Some Things in Life are Guaranteed to be Satisfying

Some things in life are guaranteed to be satisfying, like having some down-time after a hard week, taking off high heels at the end of the day, getting into a freshly made bed and receiving good service. ‘Client satisfaction’ is a term frequently used as a measure of how products and services supplied by a… Read the rest of this post (No Comments)

What’s the drama with cruise ships lately?

There has been a lot of press lately about cruise ships and disasters – coinciding nicely with the Titanic centenary shortly upon us. Of course the Concordia accident in January was a terrible tragedy and the blame has been firmly laid with the captain of that ship. I was speaking to a CEO of another… Read the rest of this post (No Comments)

Time for new legislation for cruise industry

The recent grounding of the Costa Concordia is a very tragic accident and our thoughts and prayers go out to those families who have lost loved ones. The media have been having a field day printing all sorts of mis-advised facts and figures, in what amounts to – in my mind – sloppy journalism. Still that’s… Read the rest of this post (No Comments)