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Some Things in Life are Guaranteed to be Satisfying

Some things in life are guaranteed to be satisfying, like having some down-time after a hard week, taking off high heels at the end of the day, getting into a freshly made bed and receiving good service. ‘Client satisfaction’ is a term frequently used as a measure of how products and services supplied by a… Read the rest of this post (No Comments)

ATOL certificates flying in to place in October

ATOL CERTIFICATE – GUIDANCE ISSUED BY THE CIVIL AVIATION AUTHORITY With the concept of Flight-Plus and Written Agency Agreements now having been in place for a few months, focus in the industry now needs to turn to preparing for the next stage. With effect from 1 October 2012, all “consumers” who book an ATOL licensable… Read the rest of this post (No Comments)

ATOL Reform

ATOL reforms– CAA respond to the industry’s calls for an extension to the implementation of the reforms. In response to the industry’s unrest about the looming deadline for the implementation of the ATOL reforms (30 April 2012), the CAA have announced a ‘focus on education’ during May – Does that mean they will not take… Read the rest of this post (No Comments)

ATOL deadline 30 April – are your agency agreements in place?

The Department of Transport has today published and laid the long awaited final version of the ATOL regulations before parliament and they will come into force on 30 April 2012. The ATOL reforms require ATOL holders selling through Agents to have a written agency agreement in place with those Agents.  The deadline for agency agreements… Read the rest of this post (No Comments)