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Some Things in Life are Guaranteed to be Satisfying

Some things in life are guaranteed to be satisfying, like having some down-time after a hard week, taking off high heels at the end of the day, getting into a freshly made bed and receiving good service. ‘Client satisfaction’ is a term frequently used as a measure of how products and services supplied by a… Read the rest of this post (No Comments)

Compensation v Safety: Extraordinary Circumstances and Birds Strikes in Aviation

The number of people claiming compensation in the case of a flight delay is on the increase, regardless as to the reason of the delay. Being a private pilot myself, there is always a sentence in my mind “Better late than never”. I want to believe that airlines and commercial pilots have also clear in… Read the rest of this post (No Comments)

A Time Bomb Waiting To Happen?

There is a well-known shortage of housing in this country and there is a lot of new build housing being pushed in all parts of the country. Much of the building is being built by the big builders who often share the risk of a big development. However, they often have one thing in common…. Read the rest of this post (No Comments)


Recent research from Which? shows that about 43 million passengers suffered delays in the UK last year. According to figures, around 183,000 long haul passengers and 729,000 short haul passengers were delayed by at least three hours. At this time of year, it’s useful to know what your rights are as a passenger travelling within… Read the rest of this post (No Comments)


During the holiday time, many people may be sailing on cross channel ferries across to Europe or perhaps even going on cruises. Although we hope that that it’s all “plain sailing”, what International Laws would come into play if there was an accident whilst at sea? The starting point is the 1974 Athens Convention and… Read the rest of this post (No Comments)

Data protection, loss of data and compensation

A recent Court of Appeal decision has changed the rules on compensation for data protection breaches, so that compensation may be awarded for a breach, even if no financial losses have occurred. This will have implications for many businesses, including the Travel industry and those who control and hold customer data. The case of Google… Read the rest of this post (No Comments)

Ruling on flight delays could open way for compensation payments

A county court judge in Liverpool has ruled that the airline cannot postpone making compensation payments to passengers whose flights have been delayed by technical problems. Jet2, Thomas Cook, Ryanair, Flybe, and Wizz Air had all wanted Liverpool County Court to stay a woman’s claim over her delayed Jet2 flight, pending the outcome of… Read the rest of this post (No Comments)

Access to air travel for disabled people and those with reduced mobility

In the last few years, there have been several incidents in the news in which airlines refused passengers with disabilities or with reduced mobility to board their flights. For example, a group of wheelchair users  ironically were travelling to attend a seminar about Germany’s efforts to create a society accessible to disabled people. They were… Read the rest of this post (No Comments)

Right here, right now! The decision of the Supreme Court – flight delays and cancellations…

Refusal of the airlines to appeal– the latest development on the Regulation (EC) 261/2004 In an article we wrote on August 22, we discussed the latest decisions of the Court of Appeal in respect of Regulation (EC) Number 261/2004, which establishes the rules of compensation and assistance to passengers who may have been denied boarding… Read the rest of this post (No Comments)

Flight delays and compensation

In the last few months, English Courts have considered passengers’ rights to compensation due to flight delays in accordance with Regulation (EC) Number 261/2004. This European Regulation establishes the rules of compensation and assistance to passengers in the event of being denied boarding, cancellation or long flight delays. Cases of denied boarding and cancellation are… Read the rest of this post (No Comments)