Katherine Leppard | Mayo Wynne Baxter
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The pressure is on banks to provide compensation for mis-selling of financial products

A strategic debate to discuss the mis-selling of Interest Rate Hedging Products (IRHPs) was held in London last week (March 20). The debate included discussion of swaps – a product designed to counteract or ‘hedge’ against fluctuating interest rates. The event was attended by leading lawyers  representing small businesses and other individuals affected by being… Read the rest of this post (No Comments)

Banks told to pay up in latest mis-selling scandal

Tens of thousands of UK businesses who were mis-sold unnecessarily complicated financial products could be in line for compensation according to an FSA investigation. After looking into products sold by Barclays, HSBC, RBS and Lloyds the bank watchdog today revealed a shocking 90% of interest rate hedging products (IRHPs) in its pilot review did not… Read the rest of this post (No Comments)

It’s a TIING Thing!

Despite, the rain pouring down and last minute change of venue due to floods (!) the TIING networking event yesterday was great fun!  Here are some pictures of our lovely Tiingers at The Phoneix, Victoria.                                     TIING is… Read the rest of this post (No Comments)

ATOL Reform

ATOL reforms– CAA respond to the industry’s calls for an extension to the implementation of the reforms. In response to the industry’s unrest about the looming deadline for the implementation of the ATOL reforms (30 April 2012), the CAA have announced a ‘focus on education’ during May – Does that mean they will not take… Read the rest of this post (No Comments)

ATOL deadline 30 April – are your agency agreements in place?

The Department of Transport has today published and laid the long awaited final version of the ATOL regulations before parliament and they will come into force on 30 April 2012. The ATOL reforms require ATOL holders selling through Agents to have a written agency agreement in place with those Agents.  The deadline for agency agreements… Read the rest of this post (No Comments)

Ryanair’s new debit card – controversial but is it legal?

The only way for consumers to avoid “admin fee” is to pay using Ryanair’s branded debit card – its controversial but is it legal? Ryanair have announced that they will launch a new debit card in October and from 1 November 2011 customers will have to pay using this card to avoid paying Ryanair’s fee… Read the rest of this post (No Comments)

Atol reform consultation ends today

As the Atol reform consultation comes to a close, the responses from the travel industry are flooding in and sparking debate. It is fair to say that it is agreed that reform of the Atol scheme is necessary because the current system does not provide adequate financial protection to consumers and this has been demonstrated… Read the rest of this post (No Comments)

TIING! Discuss travel industry news and meet other industry professionals.

TIING is a Linkedin networking and information exchange group for directors, owners and senior managers of tour operators, travel agencies and their professional suppliers located in the South East. The purpose of the group is to share and discuss industry information and developments, share expertise and to provide networking opportunities for its members. In the… Read the rest of this post (No Comments)

Are the CAA going too far by threatening to refuse claims?

TTG Digital report from the Aito conference that the CAA say they may refuse claims where customers have not received the correct documentation from their agents.  Read the full article here. Although this is strictly a requirement of the Atol protection scheme, this suggested approach by the CAA would leave the consumer to claim against the… Read the rest of this post (No Comments)

Travel tweeters meet and tweet!

 Tweeters in travel recently met up in London at Doubletree by Hilton for a #travtweetup.  The event was organised by Lewis Shields (@lewisshields) of Flagship Consulting Ltd and Travel Trade Gazette (@ttglive).  A live feed for #travtweetup was put up on a big screen so tweeters at the event could see their tweets live at the… Read the rest of this post (1 Comment)