Satisfaction Guarantee

You can now expect to be satisfied with the work we do and the advice we give


“Good personal relationships – they make you feel special”

Some things in life are guaranteed to be satisfying

At Mayo Wynne Baxter, we are confident that we will meet or surpass your expectations of a law firm. We want you to feel as satisfied as 98.8% of our clients who responded they were "satisfied" or "very satisfied" with our service. Now we are putting the control in your hands.

We want you to be satisfied with the work we do and the advice we give. When our bill comes in, we want you to be happy with the service you have received.

Choose Mayo Wynne Baxter and if you are not satisfied, you can deduct up to a maximum of 20% off our fee. We won't even quibble.

Your feedback matters

We will ask what we did right or wrong, as it is only by knowing how we let you down that we can make sure we don't do it again.

Contact us today

Contact our New Enquiries Team on 0800 84 94 101 for a free initial telephone discussion today.

Terms and conditions

The discretionary element is up to a maximum of 20% and within the invoice period, usually within 28 days. If we have got things so bad that this isn't enough then we would welcome a call to discuss fully. The discretionary element is only on our fees and not disbursements. We cannot offer the Satisfaction Guarantee on certain litigious work types, such as Litigation, Personal Injury and Medical Negligence. This is only because of the way that courts award costs for these types of cases.